How to pick a cleaner
AREN'T ALL CARPET CLEANING COMPANIES ROUGHLY THE SAME ? ----- SO WHY SHOULD YOU PICK RITZ
CLEANERS. PLEASE READ OUR HOW TO PICK A CLEANER PAGE
There are many factors that should be considered before picking a carpet cleaner to call to your house and
attempt carpet cleaning or upholstery cleaning your expensive carpet or upholstery.
Like in all trades there are a small minority of unscrupulous cowboys who have had no training and do not know
what they are doing. over the years I have seen a number of problems caused by these people, they fly over the
carpet leaving it soaking wet, when it drys DAYS later half the dirt is still in the carpet and the carpet stinks
because it has took to long to dry. They have used cheap cleaning solutions often at the wrong strength which
leaves a lot of residue to act as a magnet for the muck, so the carpets re dirty very quickly.
I know of one person who uses soap powder and fabric conditioner. In a local nursing home one of there carpets
was shrunk by over wetting, I have seen carpets where the dye has ran because of the use of cleaning solutions
with the wrong pH as well as a number of other problems.
There are also some who use a system known as bait and switch. They advertise a very cheap price ( the bait )
then when they get to the house they change the price ( the switch ) by saying they where unaware of this
problem and that problem ( normally there are no problems but the customer does not know that ) so then the
customer pays over the top for a rubbish job. SO THE ANSWER IS NO.
How do I know I am getting a cleaner who will not damage my carpet or
There are a number of professional training classes for carpet and upholstery cleaning, on successful completion
the attendee is awarded a certificate. Ask to see there certificate before they start any work, Malcolm at Ritz
cleaners holds multiple certificates in carpet cleaning, upholstery cleaning, advanced spot and stain removal,
leather upholstery cleaning, leather upholstery repair. Copies are carried on the van for inspection.
Some companies advertise they have x amount of years experience HAVE THEY? Ask them for references from
customers they have worked for. We have hundreds of references, many are carried on the van for inspection and
and balance can be inspected at any time. REMEMBER WE GUARANTEE OUR WORK.
If I have a problem how do I know it will be rectified?
Firstly be very careful of picking a carpet cleaning company who hides behind a mobile number. pick a company
who is not afraid to use there land line number and there address.
Our receipts,letterheads, leaflets,etc all show our land line number and our address. Also make sure the company
has insurance that covers for both public and product liability. BUT be careful when checking their insurance as
many policies do not cover the item they are working on ( Ritz Cleaners insurance covers liability, as well as any
item that may get damaged and most importantly it also covers the product we are working on ) REMEMBER WE
GUARANTEE OUR WORK.
Can I trust the person I am letting in to my home?
Most companies are trustworthy and legitimate, but like is the case in many trades a minority spoils it for the rest.
ask for references, make sure you know the companies address.
At Ritz cleaners we have gone one step further we carry on the van a document showing we have been checked
by the registry trust,which is the same system recommended by trading standards.This shows we have no court
judgments or fines of any kind.
If the carpet cleaning operative has an accident while on my property
could I be sued?
In a word YES if he does not have insurance. Always ask to see a copy of the companies insurance.
We carry a copy of our insurance on the van for inspection our insurance covers not only for liability but also for
any damage to your property including the items we are working on ( many insurances do not cover the products
being worked on ).
How do I Know I am going to get the best standard of job possible?
Ask them to explain the process they will use for your carpet or upholstery cleaning etc. The process if done
properly should be. Test carpet to find out the type of material.
Vacuum using a high powered machine. Stain removal ( if required ) Pre-wash high traffic areas at least. Wash.
Recheck for any stains that may have been missed. And finally reset the pile if required.
We would also deodorise using our antibacterial odor neutraliser which kills 99.999% of bacteria as standard.
Some company's ( splash and dash)will not do any preparation will fly over your carpet with a cheap quality
machine and cheap cleaning solutions, leaving it with half the dirt in and soaked which sometimes takes days to
dry and possibly shrinks,goes smelly and 100% gets re dirty very quickly. Ask if there work is guaranteed
REMEMBER WE GUARANTEE ALL OUR WORK.
How do I Know I am going to get a good job and value for my money?
If you follow the other information on this page you will know if the cleaner you are employing knows his job and
But there is one more common trick some of these cowboys use BAIT AND SWITCH a very cheap advertised
price to get in the door THE BAIT then when they get to your house they switch to what they really want to sell,
refuse the higher price and they will refuse to do the job using the excuse that the job would not give satisfactory
results and they do not want that, the real reason is they cannot do the job for the bait price and no intentions of
doing so.and if you do except the higher price chances are you will have paid more than a legitimate company
would have charged you for a better quality job.
BEWARE OF PRICES THAT LOOK TO GOOD TO BE TRUE. CHANCES ARE THEY ARE TO GOOD TO BE